Shipping policy

Shipping Policy

Last updated: August 2026

Order Processing

Orders are normally processed and dispatched within 1–2 business days after confirmation.

Once an order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Free Shipping

Lunomo currently provides free standard shipping for orders delivered within the European Union.

No separate standard shipping fee will be charged at checkout unless clearly stated before you complete your order.

Estimated Delivery

Estimated delivery for orders within the European Union is:

8–14 business days after dispatch

Delivery periods are estimates unless a particular guaranteed delivery date has expressly been agreed.

Carrier delays, customs processing, public holidays, severe weather and other circumstances may occasionally affect delivery.

Where Orders Are Shipped From

Lunomo works with third-party suppliers and fulfilment partners located in China.

Products may therefore be dispatched directly from China to the customer’s delivery address within the European Union.

Tracking

Where tracking is available, a tracking number will be provided after dispatch.

Please allow several days for tracking information to begin updating after shipment.

Multiple Packages

Products in the same order may be fulfilled by different locations.

As a result, an order may arrive in multiple packages and packages may arrive on different dates.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Delivery Responsibility

Where Lunomo arranges delivery using its suppliers or carriers, the risk of loss or damage generally remains with Lunomo until you, or a third party designated by you other than the carrier, physically receives the goods.

Incorrect Addresses

Please verify your delivery information before completing an order.

If you discover an error, contact:

solovejskbusiness@gmail.com

as quickly as possible.

We will make reasonable efforts to assist you, but an address may no longer be changeable after dispatch.

Customs, VAT & Import Charges

Products are dispatched from outside the European Union and are therefore subject to applicable EU customs and VAT rules.

Where taxes, duties or other charges are collected by Lunomo as part of your purchase, they will be reflected in the ordering process.

Depending on the fulfilment and customs arrangement used for a particular shipment, additional import or carrier charges may apply where permitted by law.

Lunomo will provide information concerning reasonably foreseeable additional charges where required by applicable consumer law.

Delayed or Missing Orders

If an order has not arrived within the estimated delivery period, please first check the available tracking information.

If you still require assistance, contact: