FAQs

Frequently Asked Questions

Where does Lunomo ship?

We currently ship to customers within the European Union.

How much is shipping?

Standard shipping is free for orders within the European Union.

How long does delivery take?

Orders are normally processed within 1–2 business days. Estimated delivery is 8–14 business days after dispatch.

Can I track my order?

Yes. Where tracking is available, you will receive tracking information after your order has been dispatched.

Why did my order arrive in separate packages?

Some products may be fulfilled from different locations, so items from the same order may arrive separately.

How do I choose the right size?

Please check our Size Guide before ordering. If you are between two sizes, we generally recommend choosing the larger size for a more comfortable fit.

Can I return an item?

EU consumers generally have 14 days after receiving an eligible order to exercise their right of withdrawal.

Please see our Return & Refund Policy for full details.

How do I start a return?

Contact us at solovejskbusiness@gmail.com with your order number. We will provide the appropriate return instructions and return address.

Please do not send products back to the address on the original package unless instructed to do so.

Do you offer exchanges?

We do not currently offer direct exchanges. You may return an eligible item and place a new order for your preferred size, colour or product.

What if my item is damaged or incorrect?

Contact us at solovejskbusiness@gmail.com with your order number and details of the issue. We will assist you in accordance with your applicable consumer rights.

How can I contact Lunomo?

Email: solovejskbusiness@gmail.com
Phone: +371 26662996

For more information, please see our Shipping Policy, Return & Refund Policy and Terms & Conditions.