Privacy Policy
Privacy Policy
Last updated: August 2026
This Privacy Policy explains how Kirils Solovejs trading as Lunomo (“Lunomo”, “we”, “us” or “our”) collects, uses, discloses and otherwise processes personal information when you visit our website, make a purchase, contact us or otherwise interact with our services.
Lunomo respects your privacy and processes personal information in accordance with applicable European data protection law, including the General Data Protection Regulation (“GDPR”).
1. Data Controller
The controller responsible for the processing of personal information through the Lunomo store is:
Kirils Solovejs trading as Lunomo
Jelgavas iela 9
Riga, LV-1004
Latvia
Email: solovejskbusiness@gmail.com
Phone: +371 26662996
2. Personal Information We Collect
Depending on how you interact with Lunomo, we may collect information including:
- Your name.
- Email address.
- Telephone number.
- Billing and delivery address.
- Order and transaction information.
- Products purchased or viewed.
- Customer account information.
- Communications you send to us.
- Device and browser information.
- IP address and technical information concerning your interaction with our website.
- Cookie and similar technology information.
- Marketing and advertising preferences.
Payment information may be processed directly by Shopify and applicable payment providers. Lunomo may not receive or store complete payment-card details.
3. How We Collect Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us or otherwise provide information.
- Automatically when you interact with our website, including through cookies and similar technologies where permitted.
- From service providers that help us operate the store.
- From payment, fulfilment, delivery, analytics or advertising partners where appropriate and lawful.
4. How We Use Personal Information
We may process personal information to:
- Process and fulfil orders.
- Arrange shipping and delivery.
- Process payments and refunds.
- Provide order and tracking information.
- Respond to customer-service requests.
- Manage returns, complaints and disputes.
- Maintain and operate our website.
- Prevent fraud, misuse and security threats.
- Maintain accounting, tax and transaction records.
- Comply with legal obligations.
- Improve our website and services.
- Measure website performance.
- Send marketing communications where permitted.
- Provide or measure advertising where you have provided consent when required.
5. Legal Bases for Processing
Under the GDPR, we process personal information only where we have an appropriate legal basis.
Depending on the circumstances, this may include:
Performance of a contract — where processing is necessary to process your order, receive payment, arrange delivery, handle a return or otherwise fulfil our contract with you.
Legal obligation — where we need to process or retain information to comply with tax, accounting, consumer-protection or other legal requirements.
Legitimate interests — where processing is necessary for legitimate business purposes, such as maintaining website security, preventing fraud or improving our services, provided those interests are not overridden by your rights and freedoms.
Consent — where you have given consent, including for certain cookies, advertising technologies or marketing communications where consent is required.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
6. Shopify
Our online store is hosted using Shopify.
Shopify provides the e-commerce infrastructure that enables us to operate the Lunomo store and may process personal information in connection with your use of our website and purchases.
Information you provide through the Lunomo store may therefore be processed through Shopify’s systems.
Shopify may process information in countries outside your country of residence subject to applicable data-protection safeguards.
7. Suppliers, Fulfilment & Delivery Partners
Lunomo works with third-party suppliers, fulfilment providers and logistics companies to process and deliver orders.
Our products may be fulfilled from China.
Where necessary to fulfil your order, relevant information such as your name, delivery address, telephone number and order information may be provided to suppliers, fulfilment providers and delivery companies.
We only provide information reasonably necessary for these purposes and process international transfers in accordance with applicable data-protection requirements.
8. Other Service Providers
We may use third-party companies to help operate our business, including:
- Payment processors.
- E-commerce providers.
- Shipping and fulfilment companies.
- Order-tracking services.
- Website hosting and technology providers.
- Analytics providers.
- Advertising and marketing providers.
- Fraud-prevention and security providers.
- Professional advisers where necessary.
These providers may process personal information where necessary to provide their services to us.
9. International Data Transfers
Some of our service providers, suppliers or fulfilment partners may be located outside the European Economic Area (“EEA”), including in China and other countries.
This means personal information may sometimes be transferred outside the EEA.
Where European data-protection law requires safeguards for an international transfer, we will rely on an appropriate transfer mechanism or other legally permitted basis for the transfer.
10. Cookies & Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for essential functions such as maintaining your shopping cart, providing checkout functionality, remembering privacy preferences and maintaining website security.
Other technologies may be used for analytics, advertising or marketing.
Where required by applicable law, non-essential cookies and similar technologies will only be used according to your consent choices.
You can review or change available choices using the Cookie Preferences or Your Privacy Choices options available on our website.
11. Advertising & Analytics
Where you have provided consent when required, we may use analytics and advertising technologies to understand how visitors interact with our website, measure advertising performance and provide more relevant advertising.
Information collected for these purposes may be processed by advertising or analytics partners.
You can manage available consent choices through our cookie settings.
12. Marketing Communications
Where permitted by law, we may send you marketing communications.
Where consent is required, we will only send such communications after obtaining the appropriate consent.
You can unsubscribe from marketing emails using the unsubscribe option contained in the communication or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications concerning your orders.
13. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax, consumer-protection and dispute-resolution requirements.
Different categories of information may therefore be retained for different periods.
When information is no longer required, we will delete or anonymise it where appropriate, subject to applicable law.
14. Security
We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
15. Your GDPR Rights
Subject to applicable requirements and exceptions, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request restriction of processing.
- Object to certain processing based on legitimate interests.
- Object to direct marketing.
- Withdraw consent where processing is based on consent.
- Request portability of certain personal information.
- Lodge a complaint with a competent data-protection supervisory authority.
These rights may be subject to conditions and exceptions under applicable law.
16. Exercising Your Rights
To exercise your privacy rights or ask a question concerning your personal information, contact:
Email: solovejskbusiness@gmail.com
We may need to request information reasonably necessary to verify your identity before responding to certain requests.
17. Complaints
If you have concerns about how we process your personal information, please contact us first so we can attempt to resolve the matter.
You also have the right to lodge a complaint with a competent data-protection supervisory authority.
As Lunomo’s controller is established in Latvia, the Latvian supervisory authority is:
Datu valsts inspekcija (Data State Inspectorate)
You may also have the right to contact the competent supervisory authority in the EU Member State where you live or work.
18. Children’s Privacy
Our services are not specifically directed at children.
We do not knowingly seek to collect personal information from children for purposes requiring parental consent without obtaining the consent required by applicable law.
If you believe a child has provided personal information to us unlawfully, please contact us.
19. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy information before providing personal information to them.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technologies or legal requirements.
The latest version will be published on this page with an updated revision date.
21. Contact Us
For questions concerning this Privacy Policy or the processing of your personal information, contact:
Kirils Solovejs trading as Lunomo
Jelgavas iela 9
Riga, LV-1004
Latvia
Email: solovejskbusiness@gmail.com
Phone: +371 26662996
Last updated: August 2026